Privacy Policy

This Privacy Policy ("Policy") describes how ttbet11 ("we", "us", "our", "the Company") collects, uses, stores, shares, and protects personal data provided by users ("you", "User", "Member", "Player") of the online gaming and sports betting platform operated at https://ttbet11.cam ("the Platform", "the Service").

ttbet11 takes data privacy seriously. We handle your personal information with care, collect only what is necessary to deliver and improve our services, and maintain strict controls to prevent unauthorised access, disclosure, or misuse of your data.

This Policy applies to all personal data collected through our website, mobile-optimised platform, customer support channels, and any other touchpoint through which you interact with ttbet11. It should be read in conjunction with our Terms & Conditions and Responsible Gambling Policy.

By registering an account on ttbet11, accessing the Platform, or otherwise engaging with our services, you confirm that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree, you must discontinue use of the Platform and request account closure.

For the purposes of this Privacy Policy, the following terms have the meanings set out below:

ttbet11 collects personal data in the following categories, depending on your level of interaction with the Platform:

Registration & Identity Data:

• Full legal name, date of birth, and gender.
• Residential address (including city, state, and postcode — for example, users in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, or Shah Alam).
• Email address and mobile phone number.
• Username and encrypted password.
• Government-issued identification documents (e.g., Malaysian MyKad number, passport number) submitted for KYC verification.

Financial & Transaction Data:

• Deposit and withdrawal history, including amounts (in MYR), timestamps, and payment method references.
• Partial payment identifiers (e.g., last four digits of a bank card, e-wallet account reference for Touch 'n Go eWallet, Boost, GrabPay, or DuitNow).
• Cryptocurrency wallet addresses used for deposits or withdrawals.
• Account balance history and transaction logs.

Gaming & Betting Activity Data:

• Betting history, including markets wagered on (e.g., Liga Super Malaysia, EPL, UFC), stake amounts, odds accepted, and outcomes.
• Casino game session data, including games played, bet sizes, session duration, and game outcomes.
• Bonus utilisation records and wagering progress.

Technical & Device Data:

• IP address and approximate geolocation derived from IP.
• Device type, operating system, browser type and version.
• Session timestamps, login history, and platform access logs.
• Cookie identifiers and similar tracking technology data (see Section 9).

Communications Data:

• Content of customer support interactions via Live Chat, WhatsApp, and email correspondence to [email protected].
• Records of any formal complaints or dispute submissions.
• Survey responses and voluntary feedback submitted to ttbet11.

ttbet11 collects personal data through the following channels and mechanisms:

• Direct provision by you: Information you enter during account registration, the KYC verification process, deposit and withdrawal requests, support queries, or when completing any form on the Platform.
• Automated collection: Technical data collected automatically through cookies, web beacons, server logs, and similar technologies when you access or browse the Platform.
• Third-party service providers: Identity verification and KYC data from our accredited verification partners; fraud scoring data from anti-fraud service providers; payment confirmation data from payment processors (e.g., FPX, DuitNow, e-wallet providers).
• Publicly available sources: Where necessary for AML compliance or fraud prevention purposes, ttbet11 may supplement your data with information from publicly available databases or sanctions screening lists.

We do not purchase personal data from data brokers or marketing list providers. All data collected is used solely for the purposes described in this Policy.

We process your personal data for the following specific purposes. The table below sets out each purpose alongside the data categories involved and the legal basis relied upon:

ttbet11 does not engage in automated decision-making that produces significant legal effects on Users without human review, except where required by law (e.g., mandatory AML screening).

ttbet11 processes personal data under one or more of the following legal bases:

• Contract Performance: Processing is necessary to perform the contract between ttbet11 and you — including operating your account, processing transactions in MYR, and delivering our gaming and betting services.
• Legal Obligation: Processing is required to comply with applicable legal obligations, including KYC verification, AML reporting requirements, licensing conditions imposed by our international gaming regulator, and any data preservation orders from competent authorities.
• Legitimate Interests: Processing is necessary for ttbet11's legitimate business interests, provided those interests are not overridden by your rights — for example, preventing fraud, maintaining platform security, and improving the quality of our services.
• Consent: Where we rely on consent — such as for optional marketing communications — you may withdraw that consent at any time by contacting us at [email protected] or updating your account preferences. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

ttbet11 does not sell, rent, or otherwise transfer your personal data to unaffiliated third parties for their own commercial or marketing purposes. We share your data only in the following limited circumstances:

• Payment Processors: We share necessary transaction data with payment service providers — including the operators of Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, and participating banks (Maybank, CIMB, Public Bank, Hong Leong Bank) — to facilitate deposits and withdrawals.
• Identity Verification Providers: KYC document data is shared with our accredited identity verification partners to fulfil age and identity verification obligations.
• Fraud Prevention & AML Services: We may share transaction and behavioural data with fraud detection and anti-money-laundering screening services to protect Users and the integrity of the Platform.
• Regulatory & Law Enforcement Authorities: We will disclose personal data to competent governmental, regulatory, or law enforcement authorities where we are legally required to do so, or where we reasonably believe disclosure is necessary to prevent imminent harm, fraud, or criminal activity.
• Group Companies and Service Providers: We may share data with affiliated entities or contracted service providers (e.g., cloud hosting, customer support platforms, analytics tools) who process data strictly on our behalf under written data processing agreements that require equivalent data protection standards.
• Business Transfers: In the event of a merger, acquisition, or sale of assets involving ttbet11, User personal data may be transferred as part of that transaction, subject to equivalent privacy protections.

All third-party data processors engaged by ttbet11 are required to implement appropriate technical and organisational security measures and are prohibited from using your data for any purpose beyond what is strictly necessary to fulfil their contractual obligations to us.

ttbet11 retains personal data for no longer than is necessary to fulfil the purposes for which it was collected, subject to applicable legal and regulatory retention obligations. Our general retention approach is as follows:

• Active Account Data: Retained for the duration of the account relationship plus a period of up to five (5) years following account closure, to satisfy regulatory, legal, and audit requirements.
• KYC and Identity Verification Records: Retained for a minimum of five (5) years following the end of the customer relationship, as required by anti-money-laundering regulations applicable under our gaming licence.
• Financial Transaction Records: Retained for a minimum of five (5) years to support financial audit, dispute resolution, and regulatory reporting obligations.
• Customer Support Communications: Retained for up to three (3) years from the date of the last interaction to support dispute resolution and quality assurance purposes.
• Marketing Data: Retained until consent is withdrawn, or until the data is no longer necessary for marketing purposes. Opt-out requests are processed within five (5) business days.
• Technical Logs: Retained for up to twelve (12) months for security monitoring, fraud detection, and platform performance analysis.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be attributed to an identifiable individual.

ttbet11 uses cookies and similar tracking technologies to operate and improve the Platform. The types of cookies we use are described below:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session cookies that maintain your login state and security tokens. They cannot be disabled without impairing core functionality.
• Functional Cookies: Enable the Platform to remember your preferences — such as language settings, preferred display options, and session timeout preferences — to provide a more personalised experience.
• Analytics Cookies: Used to collect aggregated, anonymised data about how users interact with the Platform (e.g., pages visited, time on site, device type). This data helps us improve the user experience for Malaysian mobile users and identify technical issues.
• Security Cookies: Used to detect and prevent fraudulent activity, including bot traffic, account takeover attempts, and suspicious login patterns.

You may control cookie settings through your browser preferences. Please note that disabling certain cookies may impair the functionality of the Platform, particularly features related to account security and session management. ttbet11 does not serve third-party advertising cookies or behavioural advertising trackers on this Platform.

ttbet11 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• Encryption: All data transmitted between your device and the Platform is protected by 256-bit SSL/TLS encryption. Sensitive data at rest (including password hashes and KYC documents) is encrypted using industry-standard algorithms.
• Access Controls: Personal data is accessible only to authorised ttbet11 personnel who have a legitimate operational need. Access rights are managed on a least-privilege basis and reviewed regularly.
• Two-Factor Authentication (2FA): Account holders are strongly encouraged to enable 2FA to protect their accounts from unauthorised access. 2FA is available at no cost from the account security settings.
• Penetration Testing: ttbet11 conducts periodic security assessments and penetration testing to identify and remediate vulnerabilities in our systems before they can be exploited.
• Incident Response: In the event of a personal data breach that poses a risk to Users, ttbet11 will notify affected Users and relevant authorities in accordance with applicable requirements and without undue delay.

While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately at [email protected] if you suspect any unauthorised access to your account.

Subject to applicable law and our legal obligations, you have the following rights in relation to your personal data held by ttbet11:

• Right of Access: You may request a copy of the personal data we hold about you, along with information about how it is processed. We will respond to verified access requests within thirty (30) days.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data. Account details such as email address or contact number can be updated through your account settings; other corrections may require identity verification.
• Right to Erasure ("Right to Be Forgotten"): You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal retention obligations (e.g., AML record-keeping requirements).
• Right to Restriction: You may request that we restrict processing of your personal data in certain circumstances, for example while a dispute regarding accuracy is being resolved.
• Right to Data Portability: Where processing is based on your consent or contract performance, you may request a structured, machine-readable copy of your data for transfer to another service provider.
• Right to Object: You may object to processing based on our legitimate interests, including direct marketing communications. Where you object to marketing, we will cease that processing immediately upon receipt of a verified request.
• Right to Withdraw Consent: Where processing relies on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, submit a written request to [email protected] with the subject line "Data Rights Request". We may request identity verification before processing your request to protect against fraudulent submissions. We will not charge a fee for processing reasonable requests.

ttbet11 strictly prohibits the use of its Platform by persons under the age of 21. We do not knowingly collect personal data from individuals under 21. As part of our KYC process, we verify the age and identity of all registered Users before granting full account access or processing any withdrawal.

If we become aware that personal data has been collected from a person under the age of 21, we will immediately suspend the associated account, delete or anonymise the personal data in question, return any deposited funds to the source payment method (after deduction of any winnings generated during the period of underage use), and report the matter to relevant authorities where required by law.

Parents and guardians who believe their minor child may have accessed ttbet11 are encouraged to contact us immediately at [email protected]. We will investigate and respond promptly.

We also recommend that adults install parental control software on shared devices to prevent access by minors to gambling content. Text-only resources such as child safety filtering tools are available from reputable internet safety organisations.

With your consent, ttbet11 may send you promotional communications regarding our latest offers, bonus promotions, new game releases, and platform updates. Marketing communications are delivered via email and, where you have provided consent, via SMS or WhatsApp messaging.

You may opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link included in every promotional email;
• Updating your communication preferences in your account settings; or
• Contacting our support team at [email protected] with the subject line "Marketing Opt-Out".

Opting out of marketing communications does not affect the delivery of transactional and service-related messages, such as account verification emails, deposit confirmations, withdrawal notifications, and security alerts. These messages are essential to the operation of your account and cannot be unsubscribed from while your account is active.

ttbet11 does not share your contact details with third-party advertisers for the purpose of marketing their products or services to you.

ttbet11 operates under an international gaming licence and, as a result, some personal data may be processed or stored on servers located outside of Malaysia. In particular, our data infrastructure may involve service providers in jurisdictions with different data protection frameworks.

Where personal data is transferred to a jurisdiction that does not provide an equivalent level of data protection to that offered under internationally recognised standards, ttbet11 takes appropriate safeguards to ensure your data remains protected. These safeguards include:

• Contractual data processing agreements incorporating standard data protection clauses with all international service providers;
• Technical controls, including encryption in transit and at rest, applied uniformly regardless of the location of data processing;
• Restrictions on onward transfers by service providers without our prior written consent.

By using ttbet11, you acknowledge that your personal data may be transferred internationally as described in this section, subject to the safeguards outlined above.

ttbet11 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or operational requirements. The date of the most recent revision is displayed at the top of this page.

Where amendments are material — meaning they significantly alter how we collect, use, or share your personal data — we will notify registered Users by email and/or via a prominent notice on the Platform at least fourteen (14) days before the changes take effect, where practically feasible.

Your continued use of the Platform following the effective date of any revised Policy constitutes your acceptance of the updated terms. If you do not agree with material changes, you have the right to close your account and request erasure of your personal data, subject to our legal retention obligations.

If you have questions, concerns, or formal complaints regarding the handling of your personal data by ttbet11, please contact our Data Protection team through the following channels. All contact details are provided for written reference only and must not be treated as clickable links:

• Email: [email protected] — subject line: "Privacy Enquiry" or "Data Rights Request". Written correspondence will receive an acknowledgement within 48 hours and a substantive response within 30 days.
• Live Chat: Available 24/7 on the Platform for general data-related queries where no formal written record is required.
• WhatsApp: Available daily 9am – 12am (GMT+8) for quick queries in English, Bahasa Melayu, or Chinese.

If you are dissatisfied with our response to a data protection complaint, you may have the right to lodge a complaint with a relevant data protection supervisory authority. The specific authority will depend on your jurisdiction and the nature of your complaint.